FAQs – Human Hair USA

Product Information

  1. What types of wigs do you offer?
    • We offer a wide range of luxury wigs including synthetic, human hair, and specialty blends. Each type is available in various styles, colors, and lengths to suit different preferences and needs.
  2. How do I choose the right wig for me?
    • Consider your lifestyle, the look you want to achieve, and any care and maintenance preferences. Our detailed product descriptions and customer service team can help guide you to the perfect wig.

Ordering

  1. How can I place an order?
    • Orders can be placed directly through our website. Simply add the desired items to your cart, proceed to checkout, and follow the instructions to complete your purchase.
  2. Can I modify or cancel my order after placing it?
    • Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team immediately to assist you with any changes.

Shipping

  1. Do you offer international shipping?
    • Yes, we ship worldwide. Shipping costs and times vary depending on the destination. Please refer to our shipping policy for detailed information.
  2. How can I track my order?
    • Once your order is shipped, you will receive a tracking number via email. Use this number on our website to track your order’s progress.

Returns and Exchanges

  1. What is your return policy?
    • We accept returns within 30 days of purchase, provided the wig is in its original condition and packaging. Please refer to our return policy for more details.
  2. How do I initiate a return or exchange?
    • Contact our customer service team with your order number and reason for return. We will provide you with instructions and the necessary return shipping information.

Care and Maintenance

  1. How do I care for my wig?
    • Care instructions vary depending on the wig type. Generally, we recommend gentle washing, proper storage, and using wig-friendly products. Detailed care instructions are included with each purchase.
  2. Can I style my wig?
    • Yes, our wigs can be styled. Human hair wigs can be treated like natural hair, but synthetic wigs require specific tools and temperatures. Check our styling guide for tips and recommendations.

Contact Us

  1. How can I contact customer service?
    • Our customer service team can be reached via email, phone, or live chat on our website. Contact details are available on our Contact Us page.