Returns & Refunds Policy

Thank you for shopping at Human Hair USA. We pride ourselves on offering the highest quality luxury wigs, and your satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help.


  • 30-Day Return Window: You have 30 calendar days to return an item from the date you received it.
  • Condition of Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include any receipts or proof of purchase.
  • Exclusions: Custom orders are final sale and cannot be returned due to the personalized nature of these items.
  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


  • Inspection of Returns: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
  • Approval Process: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


  • Defective or Damaged Items: If you need to exchange it for the same item, send us an email at [email protected] if your item is defective or damaged. We will provide instructions on how to proceed with the exchange.


  • Return Address: Please contact us at [email protected] for the return address and further instructions on returning your product.
  • Advice: We strongly recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Contact Us

If you have any questions about how to return your item to us, contact us at:

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We’re committed to ensuring your satisfaction with every purchase. Thank you for choosing for your luxury wig needs.